Support
Frequently asked questions
Buying
Pick your event and session, choose a seat or ticket type, then pay through the bank gateway at checkout. Your digital ticket is issued to your account immediately.
Yes. You can buy several tickets for one event in a single purchase, and enter separate details for each guest so everyone gets their own ticket.
Some events offer free tickets. In those cases registration completes without payment and a digital ticket is issued to you.
Payments & refunds
If the organizer cancels an event, your payment is refunded automatically. The transfer usually lands within 24 to 72 working hours.
Refunds depend on each organizer's policy. The refund terms are stated on the event page — please read them before buying.
If you were charged without receiving a ticket, the amount is returned automatically within 72 hours at most. If it is not, please contact support.
Event entry
Just have your digital ticket with its QR code ready on your phone. Your code is scanned and validated at the entrance.
If the scan fails, give your ticket code or order number to the entrance staff so they can verify it manually.
Online events
Once you buy a ticket, a private live-stream link is activated in your account. Use that link at the scheduled time to watch the event live.
Account
All your tickets are available under “My tickets” in your account, where you can view each ticket's QR code and details.